Visitors of this website, whether potential visa applicants or not (henceforth referred to as “You” or “User(s)”) are urged to read this Privacy Policy. Use of this website and of all services provided via this website are subject to acceptance of this Privacy Policy. Such acceptance is provided by your visiting this website. If you do not accept this Privacy Policy, you should immediately refrain from making any use of this website and avoid accessing or using it in the future.
Who are we?
vacglobal.com is the official website of Global Visa Center World (henceforth referred to as “We” or “VAC”) and is owned by VACorld (Hellas) SA, (6 Dragatsaniou Street, 10559 Athens, Greece), a company incorporated and registered in Greece under Greek Law.
According to EU Data Protection Law, when we process personal data, our legal status is that of a controller.
Why do we process your data?
Please note that vacglobal.com is intended to provide general information about VAC, an overview of its services and other general information that might be of interest to a potential visa applicant.
Accordingly, in principle we do not intend or wish to request or collect any data which can be understood as personal.
That being clarified, we may collect your personal data on the following occasions:
How is your data processed, stored and kept secure?
Our website and servers have appropriate technical and organizational measures in place to protect against unauthorized or unlawful access to personal data and against their accidental loss, destruction or damage. However, you should note that no data transmission over the internet can be 100% secure. So, when you transmit data to us, we cannot guarantee the security of your information during this transmission.
Do we share your data with third parties?
We may only share your data with other entities in the following occasions:
Do we transfer your personal data outside the European Economic Area?
No, we do not transfer your personal data outside the European Economic Area.
How long do we retain your data?
We will not retain your personal data for a longer period than what is necessary. Accordingly, we will permanently delete your personal data once they are no longer necessary for the purposes they were collected or processed. However, we may retain them for a longer period in the following cases:
Are there any age restrictions when providing personal data?
We do not collect personal data from children under the age of 16. We will immediately delete personal data, if we understand or suspect that you have provided such data without being of legal age to do so.
What about the links on our website?
Please note that this Privacy Policy only applies to this website. Upon first visiting a country specific dedicated website owned or operated by VACorld (Hellas) SA and before making any use of its services we urge you to read the Privacy Policy.
Moreover, should you click on advertisements or follow links on this website, you will leave this website and visit other third-party websites where this Privacy Policy is not applicable. VACorld (Hellas) SA accepts no responsibility or liability for any third-party practices on those websites.
Cookie Policy
1. What is a cookie?
"Cookies" are small pieces of information that a website may set on your hard drive to store and sometimes track information about you.
2. Why do we use cookies?
We use cookies for three reasons:
3. What type of cookies do we use?
Generally, cookies are divided between two major categories:
Session cookies: they are only used while are visiting our website and they are deleted when you leave.
Persistent cookies: Such cookies are stored on your computer until they expire or are deleted.
Moreover, cookies are classified between first party and third-party cookies. First party cookies are set by the website you are visiting, whereas third party cookies are set by other domains.
4. We only use cookies to serve the purposes described under section 2. These can be both session and persistent cookies and they are mostly first party cookies. However, some of the cookies set on your computer while visiting our website may also be third party cookies placed by esteemed partners who we engage while aggregating performance statistics (example: google analytics)
5. Can I disable cookies?
Internet browsers are usually set up to automatically accept cookies. However, you can change the settings of your browser. In such manner you can block cookies, or you can be alerted when cookies are sent to your device. Please note that if you are using different devices you need to configure the settings of the browser in use in each device separately.
Also, be aware, that if you choose to disable all the cookies that we use, such choice may have significant impact on your user experience and possibly in your capacity to access all parts and features of our website.
PERSONAL DATA PRIVACY NOTICE RELATED TO PERSONAL DATA SUBMITTED WHILE USING OUR VISA RELATED SERVICES
Here are some Questions and Answers on personal data protection. Please read it carefully, before you proceed to use any of our services.
What is personal data?
‘Personal data’ means any information relating to an identified or identifiable natural person.
Why am I submitting personal data?
You choose to submit personal data to make use of our services and consequently apply for a visa to visit Greece and the Schengen area. Some of your personal data is needed, so that we can provide you with our services in the following instances:
Whom are you collecting personal data from?
We only collect personal data from you, as long as you are the subject of the personal data that will be submitted, or the parent of a minor, who is the subject of the personal data, that will be submitted or the legal guardian or other legal representative of the subject of the personal data, that will be submitted. You are sixteen (16) years old or older. We only want you to submit personal data that is accurate to the best of your knowledge.
Whom am I submitting personal data to?
You are submitting personal data to VACorld (Hellas) SA, a company registered in Greece and our local partner in your country.
VACorld (Hellas) SA is an external service provider for the provision of visa services on behalf of the Ministry of Foreign Affairs of Greece. VACorld (Hellas) SA will be the controller of your personal data. Our local partner will be the processor of your personal data.
Which personal data of mine are you processing?
We only process the personal data you submit to us. We ask you to submit the minimum personal data required for us to be able to provide you with our services:
In case of a visa application for the Schengen area we also collect some of your biometric personal data, like photo and fingerprints at our Visa Application Center.
We also collect personal data to issue a receipt for our services and comply with our financial obligations when you visit a Visa Application Center.
We only collect the minimum personal data, that is required to lodge a visa application for Greece and the Schengen area. The personal data required for that purpose is set out in the Law uniformly in the Schengen area. You can see an official visa application form in our website or in one of our Visa Application Centers. We will never ask you to submit any personal data irrelevant to or unnecessary for the processing of your visa application.
Some of the above personal data is not applicable in some cases.
Why will you process my personal data?
We will process your personal data, because this is necessary in the exercise of official authority vested in us as external service provider for the provision of visa services on behalf of the Ministry of Foreign Affairs of Greece. This means that we have been lawfully given the right to process your personal data in order to assist you with your visa application.
The processing of special categories of personal data, when you apply for a visa in person at our Visa Application Center, is necessary for reasons of substantial public interest based on the law.
Our services are provided to you according to the to the Law (Regulation (EC) 767/2008, Regulation (EC) 810/2009, Greek Law N. 4251/2014) and our concession contract with the Ministry of Foreign Affairs of Greece.
The collection of personal data is mandatory for the examination of your visa application and necessary for us to provide you with our visa application services.
We will never make any other use of your personal data.
How will you process my personal data?
We will collect your personal data and process it according to the Law. Our procedures and policies are compliant with the European, Greek and local legal framework for the protection of personal data. We are committed to treatment of your personal data in a lawful, transparent and responsible way, that values the confidentiality, integrity and availability of your personal data. We also take all technical, organizational and legal measures to ensure that the processor of your personal data does the same. We constantly revise our policies and practices to voluntarily incorporate the latest developments in personal data protection. You can also read how we treat personal data related to Cookies used in our website in our Cookies Policy. You can read more on the services we provide in our Terms of Use.
Will anybody else receive my personal data from you?
Personal data you submit in our website will be accessed only by VACorld (Hellas) SA and our local partner in your country. When you apply in person at our Visa Application Center, we will transfer your personal data according to the Law only to the Greek Consulate, so that the Greek Consulate can further process your visa application. This procedure is carried out in a secure way. We will never transfer your personal data to any third parties or outside the European Union.
How long will you keep my personal data?
We will only keep your personal data for the minimum period of time necessary to assist you with your visa application to visit Greece. We will immediately and irreversibly delete all your personal data, in case you choose to delete your account in our website. You can request the deletion of your account anytime you wish so, as long as you don’t have any pending appointments at a Visa Application Center.
We keep physical files of your personal data, only when you lodge a visa application with us in person. We only keep these physical files until we send it to the Greek Consulate.
We keep personal data contained in our copy of payment slips for the time required according to local financial regulations.
We will never keep for any reason your personal data for more than the absolute minimum time according to the law and our concession contract with the Ministry of Foreign Affairs of Greece.
What happens to my personal data after that?
We will securely and permanently erase the digital files containing your personal data.
What are my rights regarding my personal data you will be processing?
Your applicable rights under data protection law are:
Before doing so, we encourage you to contact us and/or our Data Protection Officer.
How can I contact you?
We are available upon request to inform you free of charge in further detail on our personal data protection policy and your relevant rights.
For enquiries: VACorld (Hellas) SA contact details: Email privacy@vacglobal.com
Headquarters’ address 6 Dragatsaniou Street, 105 59 Athens, Greece
Phone +30 210 3210 833
VACorld (Hellas) SA Data Protection Officer (DPO) contact details: dpo@vacglobal.com
Phone +30 210 3210 833