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General Information
We welcome you to vacglobal.com, an official website of Global Visa Center World (hereinafter referred to as “We” or “VAC”), owned and operated by Global Visa Center World Hellas S.A, (6 Dragatsaniou Street, 10559 Athens, Greece), a company incorporated and registered in Greece under Greek Law.
Visitors of this website, whether potential visa applicants or not (henceforth referred to as “You” or “User(s)”) are urged to read our Terms of Use, our Privacy Policy and our Legal Disclaimer. Use of this website and of all services provided via this website are subject to acceptance of the Terms of Use stated in the aforementioned notices. If you do not accept these Terms of Use, you should immediately refrain from making any use of this website and avoid accessing or using it in the future.
Our company offers several services and some of them are described on this website. VAC is an outsource partner of the Diplomatic Authorities of Greece in the United Kingdom of Great Britain and Northern Ireland. Accordingly, it is important to understand that even when some services provided by VAC aim at facilitating one or more stages of a visa application procedure (for example: data collection, logistic and procedural facilitation), VAC does not have the right or the authority to issue or deny a Visa, as this function is an exclusive right of the issuing country and its competent diplomatic authorities.
Please note that this website (vacglobal.com) provides general information about VAC, an overview of services provided by VAC in the United Kingdom (UK) and other general information that might be of interest to a potential visa applicant.
The only services we currently provide via this website are the following:
1. Book your appointment service
2. Online Visa Applications service
Should you choose to use the aforementioned services provided by VAC via this Website, we urge you to carefully read the sections of these Terms of Use related to the provision of these specific services (Registration / Unique account, Online Visa Application service, Book your appointment service) since additional terms may apply.
Provision of other VAC services which may be described on this website is not possible directly via vacglobal.com
Please note that these Terms of Use and their accompanying Privacy Policy only regulate the use of this website and services provided via this website and not all services that may be provided by VAC.
Content of the Website
As already stated, vacglobal.com provides general information about VAC, an overview of its services offered in the United Kingdom (UK) and other general information that might be of interest to a potential visa applicant. Accordingly, such information (including indicative costs of services) should not be relied upon for any specific purpose and VAC does not warrant or represent its reliability, accuracy and completeness. Should you rely on the aforementioned information, VAC shall not be held responsible and/or liable for any loss or damages you or a third party might suffer, regardless of whether such loss or damages might be direct, indirect, punitive, incidental, special or consequential.
We do not warrant that the functions of this website and/or websites offered via or in conjunction with this website will be uninterrupted and/or free from errors, viruses or other similar harmful technologies. Accordingly, should any of the aforementioned phenomena occur, VAC shall not be held responsible and/or liable for any loss or damages you or a third party might suffer, regardless of whether such loss or damages might be direct, indirect, punitive, incidental, special or consequential.
Please also note that VAC reserves the exclusive right to edit the content of this website without providing any notice.
Intellectual Property
You acknowledge that, as between VAC and you, except for any content created by you or any other user, content included in advertisements or promotions and content created by governmental or other incumbent agencies and posted on this website for your convenience, VAC is the only owner of all content on this website or content e-mailed to you or otherwise supplied to you in conjunction with this website. Such content may include, without limitation, all applicable copyrights, patents, designs trademarks, trade secrets, trade names, logos, and other intellectual property rights thereto, as well as text, images, graphics, logos, audio, video and other material appearing on this website and is thus protected by Law. Unless VAC explicitly permits otherwise, access to such content can by no means be understood as direct or implied license to use or own the content and/or its relevant Intellectual Property Rights. You may however browse through the website and make use of its services for your personal, strictly non-commercial, purposes. In such capacity, you may copy, print or store parts of the content of this website which are necessary for the said purposes. Should you, in any way, share this content with a third party, you agree to always make reference to its source and owner.
Unlawful/Prohibited use of this website
While accessing and/or making use of any of the services offered by this website a User shall not attempt to:
• Violate any laws
• Violate any policies of VAC
• Violate any third-party rights (IP or other)
• Hide his/her IP address or bounce his/her communication by use of an intermediate hardware or software
• Post content that is
• Interfere with the operation or the content of the website. The following actions or omissions constitute such interference (the list is indicative and by no means exhaustive):
○ Cause denial of access to the website or some of its features or services
○ Slow down the website or any of its features, components or services
○ Cause the website to function for any purpose other than the ones for which it is intended.
• Copy and/or distribute original or modified content from this website and VAC intellectual property (such as copyrights and trademark)
• Erase or modify contents of the website
• Gain access to and/or collect information about other users or any information related to other users
• Gain access to parts of the website that are restricted, without proper authorization
• Impose an unreasonable or disproportionately large load on VAC software, hardware, networks or other infrastructure
Should you be perceived to be attempting or making such unlawful or prohibited use, VAC reserves its rights to hold you responsible and/or liable under applicable Law.
Registration /Unique account
Provision of some services via this website is possible only to users that choose to register with this website and thus create a unique account. Creation of this account presupposes that you agree to provide us with certain information: a valid email of yours, your name and surname. Additionally, you are required to create a unique username and a password. The username and password will entitle you to access parts of the website dedicated to the provision of services via this website. Moreover, you shall be asked to choose a security question from available pre-set options and provide a unique answer to the question you chose.
All or some of the aforementioned information may be understood as Personal Data. We will thus require you to explicitly consent to our Privacy Policy alongside our Terms of Use. Without such consent, completion of the registration procedure and creation of a unique account is impossible.
Your username, password and answer to the selected security question constitute your User ID (henceforth referred to as “User ID”). Please note that in order for the registration procedure to be finalized you will need to respond to the activation email we will forward to the email address you provided during registration.
With regards to your “User ID” and its components you explicitly agree to:
• keep them confidential and not disclose them to any third party
• inform us promptly if a third-party gains access to them
• not perform multiple log-ins (log-in at any one point in time more than once using the same User ID);
• not to attempt to circumvent our User ID authentication procedures, systems or settings.
• sign out from your account at the end of each session.
• not sell or transfer them or any rights, entitlements which may be related to them.
You explicitly agree that you are responsible for all activities and use (including payments) of our website and/our services under your User ID. Subsequently, you may be held liable and responsible for any damage, loss or costs sustained by you, us or by any third party if they are attributed to actions and/or omissions by you or any third party using your User ID.
Limitation of access and use of this website
VAC may, at any time and by use of any technically appropriate means, temporarily or permanently, partially or wholly, limit, suspend, restrict or terminate your access to this website, your User ID, any content you may have posted on this website and/or any services VAC provides or may provide in the future. VAC may also remove any content you may have posted on the website.
Such limitation is at VAC’s unrestricted discretion but is most likely to occur especially when you are perceived to be making unlawful/prohibited use of this website (see above), regardless of other legal or other permitted means or remedies deployed or deployable by VAC.
Services provided via this website
The only services we currently provide via this website (Henceforth Online Services) are the following:
1. Book your appointment service
2. Online Visa Application service
1. Book your appointment service
The “Book your appointment” service is offered via this website according to these Terms of Use. By use of this service you can schedule an appointment with a Visa Application Center (Henceforth referred to as VAC), situated in the United Kingdom (U.K.) operated by us or by our partners.
In order to be able to request this service you need to register with our website and log in with your User ID (see section “Registration/Unique Account”).
While using this service you will be required to indicate:
1. an applicable appointment type (front office or biometrics appointment),
2. whether you are requesting an appointment on behalf of yourself or your family,
3. your preference among available dates and time-slots
When you complete the process by clicking on the “BOOK APPOINTMENT” button you shall receive confirmation of your reservation alongside a reference code, which you need to remember or carry with you, since we may request that you verify your appointment by use of this reference code.
Please note that we reserve the right to cancel or modify your reservation for any reason and at any time. Accordingly, we urge you to frequently check your email for any notifications by us regarding a possible cancelation/modification/rescheduling of your appointment. Also note that while we cannot guarantee that your appointment will take place if you fail to be present at the designated time and VAC, the time-slots offered as options at our website and specified in your reservation are indicative. Accordingly, your appointment may take place at a later time than what is mentioned in your reservation.
You hereby agree to indemnify us against any losses or damages you or any third party might incur in relation to an appointment that is cancelled, modified, rescheduled or belated
2. Online Visa Application service
The “Online Visa Application” service is offered via this website according to these Terms of Use. By use of this service you can provide our VACs in advance with information required by the formal visa application. Use of this service may reduce the total amount of time you may spent at our VACs in order to conclude and submit a visa application. Yet use of this service cannot be regarded as a substitute of an appointment at a VAC or any other procedure necessary towards a successful visa application.
If you choose to make use of the “Online Visa Application” service, you will be requested to fill in an online form. We shall request no additional information other than what you would need to provide yourself upon filling a normal visa application, as administered by the Diplomatic Authorities of Greece in the United Kingdom (U.K.).
When you complete the process by clicking on the “submit” button you shall receive confirmation of your submission alongside a reference code, which you need to remember or carry with you, since we may request that you verify your application by use of this reference code.
You are solely responsible for the accuracy, integrity, reliability, validity and adequacy of all information you provide while using this service and VAC shall bare no liability for any damage, loss or costs you may incur should your visa application be delayed or denied in any manner attributed to your improper or inadequate provision of the aforementioned information.
Additional Terms regarding provision of Online Services.
1. In order to be able to request or make use of the Online Services you need to register with our website and log in with your User ID (see section Registration/Unique Account).
2. You will be required to accept our Terms of Use and our Privacy Policy before you submit an online request or form.
3. Use of Online Services is neither obligatory nor a prerequisite to a visa application.
Privacy Policy and Cookies Policy
The information that you provide about yourself to VAC will be used in accordance with our Privacy Policy. In the Privacy Policy you may find our Cookies Policy, a dedicated section regarding Cookies we currently use or may use in the future and how we use them.
Fraud warning
It has been noted in the past, that certain individuals or organizations may approach users of services, such as the ones VAC may be offering, and falsely present themselves as our employees, affiliates agents or representatives.
Please note that under no circumstances shall VAC be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of such imposters.
You can learn more about detecting and dealing with types of such fraudulent behaviour by reading our Legal Disclaimer.
Advertisements and Promotions.
VAC may post or otherwise run advertisements and promotions from third parties on this website. Should you choose to interact with such third parties because of such advertisements and promotions, you agree and accept that any terms, conditions, warranties or representations associated with such interactions, are solely between you and the said third parties. VAC shall not be held responsible or liable for any loss or damage of any sort incurred as the result of any such interactions or as the result of the presence of third-party advertisers on the website.
Links to other websites
The website may contain automatic links to other websites. Apart from www.vacglobal.com such websites are unrelated with VAC. Accordingly, such websites shall not be understood as affiliates, (sub) contractors, agents or officers of VAC, or in any way related to VAC. As a result, VAC and its officers, employees, (sub)contractors and agents shall bare no responsibility or liability arising out of or in any way connected to these websites or any information contained therein.
Indemnity
Should you be found in breach or violation of any of these Terms of Use you agree to Indemnify VAC and its employees, agents, (sub)contractors and affiliates against any claim by any third party arising out of or related to your aforementioned breach or violation.
The terms of the previous paragraph also apply should you be found in breach of local laws or third-party rights while making use of this website or any information or services offered on this website.
Under no circumstances shall VAC be held responsible or liable for damages of any kind, including without limitation, direct or indirect, incidental or consequential damages, legal costs and attorney fees arising out of the use of or failure to access or use VAC's website, or any information or services offered on the website.
Moreover, since VAC is by no capacity involved in the process of granting or rejecting a visa application, nor is it responsible in any manner whatsoever for any possible delays in its processing, it shall not be held responsible or liable for any damages of any kind, including without limitation, direct or indirect, incidental or consequential damages, legal costs and attorney fees which may occur should a visa application be rejected or delayed.
Force Majeure
VAC shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of nature, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes or types of industrial action, riots, earthquakes, floods, explosions or electronic system breakdown or severe cyber-attacks against VAC or its partners, agents, (sub-)contractors beyond what VAC could have reasonably anticipated or prepared for.
Severability & Waivers of breach
Should any provision of these Terms of Use be held to be invalid or unenforceable, the remaining provisions shall be considered valid and enforceable.
Should VAC not take action following a breach by you or any other User, this should not be perceived as waiver of any of its rights with respect to this breach or any subsequent breach.
Captions and Headings
All captions and headings in these Terms of Use are intended for convenience of reference only and shall not be construed as having any substantive value or use.
Amendments
These Terms of Use may be amended at any time. Unless stated otherwise in these Terms of Use or Law, all amended terms shall automatically become applicable upon being posted on this website, without you being notified or asked for your consent.
Entire Agreement/ Pre-existing agreements and contracts
These Terms of Use, including our Privacy Policy, constitute the entire agreement and understanding between VAC and you. Moreover, each Party clearly states that in entering into this agreement, it has not relied on any Pre-Contractual statement.
Governing Law and Jurisdiction
These Terms of Use shall be governed by, and construed in accordance with the laws of the United Kingdom (U.K.), yet you acknowledge that VAC, being a company established and registered in the Republic of Greece and in its capacity as an outsource partner of the Hellenic Republic, may additionally be bound by legal obligations under Greek and EU Law. The parties irrevocably agree that the courts of the United Kingdom (U.K.) shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms of Use or any legal relationship established by them.
However, and while applicable law remains the same, VAC shall retain the exclusive right to alternatively bring proceedings in the country of your residence or your principal place of business.
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