Effective Date: 03-02-2025
1- Introduction
At VAC GLOBAL, a subsidiary of the Persiatech Group, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website and visa application centers.
By using our services, you consent to the processing of your personal information in accordance with this policy. We recommend that you carefully read this document to understand your rights and how your information is managed.
2- Information We Collect
Depending on the services you use, we collect and process various types of personal information, including:
- Identity Information: Full name, date of birth, nationality, passport details.
- Contact Information: Email address, phone number, postal address.
- Biometric Information: Fingerprints, photo (if required for visa application).
- Financial Information: Payment details when using our services.
- Application Information: Information related to your visa application, including supporting documents and travel history.
- Technical Information: IP address, browser type, cookies, and website usage analytics.
3- How We Collect Information
We collect your personal information through various methods, including:
- Online registration when booking appointments or submitting documents.
- In-person visits to our visa application centers.
- Communication via email, phone, or our website.
- Automated collection through cookies and website analytics.
4- Purpose of Processing Personal Information
We process personal information for the following purposes:
- Facilitating visa application submissions to relevant embassies and consulates.
- Reviewing and processing visa application documents.
- Recording and processing biometric information if needed.
- Communicating with you about the status of your visa application and providing customer support services.
- Processing payments and issuing receipts.
- Improving website functionality and user experience.
- Complying with legal requirements and government regulations.
5- Sharing Personal Information
We may share your personal information with the following entities:
- Government organizations, embassies, or consulates for visa processing.
- Authorized third-party service providers assisting with application processing, document verification, and payments.
- Regulatory authorities when required by law.
We do not sell, rent, or trade your personal information for marketing purposes to third parties.
6- Retention of Information
Your personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary depending on:
- The type of service requested.
- Legal and regulatory requirements.
- Operational needs for recordkeeping and reviews.
After the retention period ends, we securely delete or anonymize your information.
7- Security Measures
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- Data encryption and secure storage.
- Restricting access to personal information based on need.
- Conducting security reviews and ensuring compliance with legal standards.
8- Your Rights
As the holder of personal information, you have rights regarding your data, including:
- Access: Request a copy of the personal information we hold.
- Rectification: Request correction of incorrect or incomplete data.
- Deletion: Request deletion of information where legally permissible.
- Restriction of Processing: Request restriction on the processing of your data under certain conditions.
- Objection: Object to the processing of your information based on legitimate interests.
To exercise these rights, please contact us via email.
9- Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in laws, data processing practices, or technological advancements. The latest version will always be available on our website.
10- Contact Information
If you have any questions about this policy or wish to exercise your rights, you can contact us:
- Email: info@vacglobal.com
- Phone:+98 21 1586
- Website:vacglobal.com